Frequently Asked Questions
Where do you ship wine?
We currently ship within California.
How much is shipping?
We ship via UPS Ground. Rates are automatically calculated based on the recipient's address during check out.
We offer free shipping on orders of 6 or more bottles - delivering to most of Los Angeles. Click here for participating zip codes.
Do you ship internationally?
No, we do not ship internationally at this time.
Can I have an order shipped to a P.O. Box?
Unfortunately we cannot ship to P.O. Boxes as the recipient must be present upon delivery to confirm he/she/they are over 21 years old.
I just placed an order and realized my order’s shipping address is incorrect, can I edit it?
Oh no! We will do our best to update shipping addresses before shipments leave our warehouse. Send us an email at firstname.lastname@example.org with the correct address or better yet – text us at (424) 267-2755.
How does the club subscription work?
Each season, we select about 30 new wines from small wineries around the world. We identify winemakers who are passionate about making incredible wines, and share our favorites with our Wine Club. Choose from 3, 6, or 12 bottle monthly subscriptions and we’ll deliver wines - along with their unique stories and pairing suggestions - directly to your door!
There’s no subscription fee and you can change, skip, or cancel at any time.
How much does your club membership cost?
There is no membership fee. We offer three tiers for each club:
3 Bottles / Month: $75
6 Bottles / Month: $150
12 Bottles / Month: $300
We offer flat rate shipping ($20) for our club members.
Can I add bottles of wine to my Wine Club shipment?
Absolutely! Use promocode MEMBER during check-out and we’ll combine your order with your next monthly shipment at no additional shipping cost. Add-ons must be ordered 48 hours prior to shipment date.
When do you ship?
Our club shipments are sent out on the first business day of each month. Members can add to the order up to 48 hours prior to shipment date.
Can I skip a delivery?
Of course! Just log into your account, click on the upcoming shipment and select “Skip this Shipment.” Feel free to skip as much as you need and as often as you like, at no charge. Just be sure to do so by the 15th of the month prior. You can also text us at 424-267-2755 or email us at email@example.com and we’ll take care of it.
Can I cancel my membership?
Yes, you can cancel at any time and there is no cancellation fee. If you’re traveling or just need to take a break, you can also skip a shipment (or as many as you need).
Subscriptions must be canceled or skipped by the 15th of the month prior.
Login into your account to update your membership or you can text us at 424-267-2755 or email us at firstname.lastname@example.org and we’ll take care of it.
Do I have to sign for my delivery?
All wine shipments require the signature of an adult 21 years of age or older upon delivery. UPS has adjusted its policy in response to Coronavirus as follows:
In the interest of employee and customer safety, recipients will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process the driver will still need to make contact with the consignee.
The recipient must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.
What do I do if my wine is damaged or a bottle appears to be missing?
Send us an email at email@example.com or text us at (424) 267-2755 so we can help.
What happens if I miss a delivery attempt?
If you’ve missed the first attempt at delivery, log into ups.com and enter the number on the UPS InfoNotice into the Tracking field to request one of the following:
Pick up at a UPS Location: Hold your shipment at a UPS location such as The UPS Store®, a UPS Access Point location, or a UPS Customer Center.
Deliver to Another Address: Have your shipment delivered to another address.
Deliver on Another Day: Have your shipment delivered on a different day.
About Guildford Green
What is Guildford Green?
We’re an online wine shop that ships wines to the Los Angeles community and beyond.
Is Guildford Green a real place?
Yes! Our name sake, Guildford, England, is a pastoral town named for its guilded ford. The town is situated on a network of waterways and early settlers were enamored by the golden flowers that lined the
riversides. Guildford is a place where the shopkeepers know their
customers and the community gathers on the Village Green.
You can learn more about Guildford at this link.
How do your collections work?
Our wine selection rotates with the seasons: Fall, Winter, Spring, Summer. Each collection features wines ranging in style and varietal – like a farmer’s market for wine – with fresh picks for every occasion.
We focus mostly on family-owned wineries, natural wines, and wines with distinct character, lots of personality, and most importantly… soul.
How do you pick your wines for each collection?
At any given time of year, we’re drinking something different – whether it’s pairing wines to a seasonal dish, special occasion, or just a glass of wine to wind down the week. Each season we focus on a theme to help consumers discover and explore wine. Our collections include wines - ranging in both style and varietal - to help you enjoy wine on occasion and for occasions.
How can I find a wine that’s no longer in season?
We offer some of our past collections online. If you don’t see it on our website, email us at firstname.lastname@example.org or text us at (424) 267-2755!
I’m a winemaker/winery – Can my wines be considered for one of your collections?
Absolutely! Please email us at email@example.com or text us at (424) 267-2755
How can I learn more about wine?
Need a recommendation? Wondering what to have with your pasta tonight? We love an excuse to chat about wine. Text us any time at (424) 267-2755. We’re here to help!