Rose and Pears

Frequently Asked Questions

Frequently Asked Questions

Shipping

Where do you ship wine?

We are only able to ship to states which allow us to legally ship wine directly to consumers. Currently this includes Alaska, California, Connecticut, Florida, Idaho, Louisiana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, Washington DC, West Virginia, and Wyoming.

If you live outside these states and want to send a gift or shipment to an address inside those listed above, we are happy to help!

Do you ship internationally?

No, we do not ship internationally at this time.

How much does shipping cost?

We offer free ground shipping on orders of 6 or more bottles to the contiguous United States.

For smaller orders (5 bottles or less), we offer a flat rate on orders:

  • $12 flat rate throughout California

  • $20 flat rate for Connecticut, Florida, Idaho, Louisiana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, Washington DC, West Virginia, and Wyoming

For Alaska and expedited shipping, rates are provided during the checkout process based on your order quantity and shipping destination.

Can I have an order shipped to a P.O. Box?

Unfortunately we cannot ship to P.O. Boxes as the recipient must be present upon delivery to confirm he/she/they are over 21 years old.

I just placed an order and realized my order’s shipping address is incorrect, can I edit it?

Oh no! We will do our best to update shipping addresses before shipments leave our warehouse. Send us an email at info@guildfordgreen.com with the correct address or better yet – text us at (424) 267-2755.

Club

How does the club subscription work?

Each season, we select about 30 new wines from small wineries around the world. We identify winemakers who are passionate about making incredible wines, and share our favorites with our Wine Club. Choose from 3, 6, or 12 bottle monthly subscriptions and we’ll deliver wines - along with their unique stories and pairing suggestions - directly to your door! 

There’s no subscription fee and you can change, skip, or cancel at any time. We’ll process the order and charge your card 2 weeks (14 days) before each shipment date.

We offer three types of membership - depending on your preferred wine style:

  • The Classics: Tried and true representations of better-known varieties and classic wine regions. From a Sancerre to a Napa Cab, this club is for anyone interested in diving deep into what it means for a wine to be from a certain place or grape.

  • Fresh & New: These wines will be the ones all the cool kids are drinking right now. A great way to expand your wine knowledge and keep up-to-date on wine styles everyone in Brooklyn is drinking 😉.

  • A Bit of Everything: We will send you the classics in each category, along with the latest and greatest in wine trends and global styles.

How much does your club membership cost?

There is no membership fee. We notify members of upcoming Wine Club deliveries and charge via email 2 weeks (14 days) prior to the shipment date. We offer three tiers for each club:

  • 3 Bottles / Month: $75 + Shipping ($12 - $20 depending on location)

  • 6 Bottles / Month: $150 + Free Shipping

  • 12 Bottles / Month: $300 + Free Shipping

Upcoming shipment dates are listed in on your Account page.

Can I add bottles of wine to my Wine Club shipment?

Absolutely! Use promocode MEMBER during check-out and we’ll combine your order with your next monthly shipment. We offer free shipment on any delivery with 6 or more bottles. Add-ons must be ordered 48 hours prior to shipment date.

Upcoming shipment dates are listed in on your Account page.

When do you ship?

Our club shipments are sent out on the first business day of each month. Members can add to the order up to 48 hours prior to shipment date or make changes to your subscription by the 15th of the month prior. We ship via UPS ground from Los Angeles, CA. 

Upcoming shipment dates are listed in on your Account page.

Can I skip a delivery?

Of course! Just log into your account, click on the upcoming shipment and select “Skip this Shipment.” Feel free to skip as much as you need and as often as you like, at no charge. Just be sure to do so by the 15th of the month prior. You can also text us at 424-267-2755 or email us at info@guildfordgreen.com and we’ll take care of it.

Upcoming shipment dates are listed in on your Account page.

Can I cancel my membership?

Yes, you can cancel at any time and there is no cancellation fee. If you’re traveling or just need to take a break, you can also skip a shipment (or as many as you need).

Subscriptions must be canceled or skipped by the 15th of the month prior.

Login into your account, select the club you would like to cancel and click on “Cancel my membership.” You can also text us at 424-267-2755 or email us at info@guildfordgreen.com and we’ll take care of it.


Upcoming shipment dates are listed in on your Account page.

Delivery

Do I have to sign for my delivery?

All wine shipments require the signature of an adult 21 years of age or older upon delivery. UPS has adjusted its policy in response to Coronavirus as follows:

In the interest of employee and customer safety, recipients will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process the driver will still need to make contact with the consignee. The recipient must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.

What do I do if my wine is damaged or a bottle appears to be missing?

Send us an email at info@guildfordgreen.com or text us at (424) 267-2755 so we can help.

What happens if I miss a delivery attempt?

If you’ve missed the first attempt at delivery, log into ups.com and enter the number on the UPS InfoNotice into the Tracking field to request one of the following:

  • Pick up at a UPS Location: Hold your shipment at a UPS location such as The UPS Store®, a UPS Access Point location, or a UPS Customer Center.

  • Deliver to Another Address: Have your shipment delivered to another address.

  • Deliver on Another Day: Have your shipment delivered on a different day.

About Guildford Green

What is Guildford Green?

We’re an online wine shop that ships wines to the Los Angeles community and beyond.

Is Guildford Green a real place?

Yes! Our name sake, Guildford, England, is a pastoral town named for its guilded ford. The town is situated on a network of waterways and early settlers were enamored by the golden flowers that lined the riversides. Guildford is a place where the shopkeepers know their customers and the community gathers on the Village Green.

 

You can learn more about Guildford at this link.

How do your collections work?

Our wine selection rotates with the seasons: Fall, Winter, Spring, Summer. Each collection features wines ranging in style and varietal – like a farmer’s market for wine – with fresh picks for every occasion. 

We focus mostly on family-owned wineries, natural wines, and wines with distinct character, lots of personality, and most importantly… soul.

How do you pick your wines for each collection?

At any given time of year, we’re drinking something different – whether it’s pairing wines to a seasonal dish, special occasion, or just a glass of wine to wind down the week. Each season we focus on a theme to help consumers discover and explore wine. Our collections include wines - ranging in both style and varietal - to help you enjoy wine on occasion and for occasions.

How can I find a wine that’s no longer in season?

We offer some of our past collections online. If you don’t see it on our website, email us at info@guildfordgreen.com or text us at (424) 267-2755!

I’m a winemaker/winery – Can my wines be considered for one of your collections?

Absolutely! Please email us at info@guildfordgreen.com or text us at (424) 267-2755

Wine

How can I learn more about wine?

Need a recommendation? Wondering what to have with your pasta tonight? We love an excuse to chat about wine. Text us any time at (424) 267-2755. We’re here to help!

Are you at least 21 years of age?

Sorry, you must be 21+